Frequently Asked Questions (FAQ's)

Frequently Asked Questions about Turquoisen and its products.


Do you do customised products?

Yes, we love doing customised products for you. Just drop us a WhatsApp from the details mentioned on the Contact Us page


I received a damaged product. What do I do?

Please do not worry. Contact Us with images of the damaged product within 2 days of receiving the order.

We will check and have the product replaced or refund your money whichever is preferred.


What do I do if I don't like the product I received?

We take utmost care in packing each and every one of our orders. Also, for customised orders, we share product pictures during the making.

Though If you have some concerns with regards to the product please email or call us and we will be happy to resolve them.

Please go through our Cancellation & Refund Policy


What is your Shipping Policy

Our Standard order processing time is 3-4 working days.
Delivery/Transit time can vary between 2-10 Working days depending on your Pincode

Please go through our Shipping Policy